Effective October 15, 2026

Law Enforcement Guidelines

These guidelines explain how The Tic Tac Touch Company, LLC responds to requests from government and law enforcement agencies.

How to submit a request

Send requests from an official government email address to info@tictactouch.com with the subject "Law Enforcement Request". Include your agency, badge or ID number, contact details, the legal basis, and the user's email, profile name, or profile link.

Legal process required

Basic account information: a valid subpoena or equivalent.
Non-content records (such as IP and login logs): a court order.
Message contents and photos: a search warrant.

We review every request for legal validity and may push back on requests that are overly broad.

Emergencies

If there is a risk of death or serious physical injury, mark the email "EMERGENCY" and describe the danger. We may disclose information without legal process when we believe in good faith it is needed to prevent harm.

Child safety

We report apparent child sexual exploitation to NCMEC as required by law and preserve related records.

Preservation

We will preserve records for 90 days on a valid preservation request while you obtain legal process.

User notice

We may notify users of requests for their data unless prohibited by law or a court order, or in emergencies.